FAQ
Have a question? Find answers about orders, shipping, exchanges and sizing below. Can't find what you're looking for? Contact us and our Customer Care team will be happy to help.
Orders
What payment options are available?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay.
Can I cancel or change my order?
We process orders quickly, so once an order is placed, we can't cancel it or change its details. Please check your size, color and shipping address before you check out.
Do you accept returns?
We don't offer returns or refunds, but eligible items can be exchanged or we can offer store credit. See our Returns & Exchanges policy for full details.
Can I exchange or return an international order?
We can't accept returns or exchanges on international orders at this time, so all international purchases are final sale.
What can be exchanged or returned for store credit?
You can exchange unworn, unwashed and unused items with tags attached within 14 days of purchase. The size or color you want must be in stock.
All sale items are final sale and can't be exchanged or price-adjusted.
How do I start an exchange or return for store credit?
Email returns@shopkyliepaige.com with your order number, the reason for the exchange, the size and color you'd like, and your contact info. We'll send you a return authorization number. Please wait for it before you ship your item to:
Kylie Paige Corp
906 East Pico Blvd
Los Angeles, CA 90021
How long does it take?
Exchanges and store credit are processed within 5–7 business days after we receive your item. Shipping costs are non-refundable.
Shipping
I received a damaged or defective item. What should I do?
Email returns@shopkyliepaige.com with your order number and photos of the issue, and we'll make it right. This applies to international orders too.
My order was stolen. What can I do?
We're sorry to hear that! Once the carrier marks your package as delivered, we can't be responsible for it being lost or stolen, so please file a claim with USPS directly.
If you'd like to request a signature on delivery or have any concerns, contact our Customer Care team at retail@shopkyliepaige.com before you place your order.
My order was "Returned to Sender.' What can I do?
If your order was returned back to our warehouse, it is likely because your item could not be delivered.
If this occurs, please contact our customer care team at returns@shopkyliepaige.com. We will arrange for your order to be re-sent, and you will be charged $25 for re-delivery.
Do you ship internationally?
Yes! International orders ship for a flat $40, and delivery times vary by destination.
My international order arrived damaged or defective. What should I do?
Email returns@shopkyliepaige.com with your order number and photos of the issue, and we'll help sort it out.
Sizing
How do I find my size?
Check our Size Guide for measurements and tips on how to measure.
If you're unsure, contact our Customer Care team at retail@shopkyliepaige.com, and we'll help you find the right fit.